It's really simple: If you're not meeting the wants and needs of the customer, you're done. There's not a lot of loyalty here.The HBR Interview with Outgoing Walmart CEO Doug McMillon, Harvard Business Review, March–April 2026
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Doug McMillon is an American businessman known for being the President and CEO of Walmart Inc., a position he has held since 2014. He joined Walmart in 1990 and has held various roles within the company, contributing to its significant growth and expansion in the retail sector. Under his leadership, Walmart has focused on e-commerce and sustainability initiatives while maintaining its status as one of the world's largest retailers.
b. 1967
It's really simple: If you're not meeting the wants and needs of the customer, you're done. There's not a lot of loyalty here.The HBR Interview with Outgoing Walmart CEO Doug McMillon, Harvard Business Review, March–April 2026