When the data and the anecdotes disagree, the anecdotes are usually right. — Jeff Bezos

When the data and the anecdotes disagree, the anecdotes are usually right.

Author: Jeff Bezos

Insight: Your gut instinct often catches what numbers miss. A spreadsheet might show your business is thriving while customers quietly leave—that single frustrated email matters more than the aggregate trend. Trust the pattern you're actually seeing, not just what the dashboard claims.