Author · 9 quotes
W. Edwards Deming (1900-1993) was an American statistician, professor, author, and consultant. He is best known for his work in Japan after World War II, where he taught statistical process control methods to improve quality in manufacturing and management. Deming's principles later became the foundation for Total Quality Management (TQM) and had a significant impact on the global industry.
1900–1993·lived 93 years
Attempting to change an organization’s culture is a folly; it always fails. People’s behavior is a product of the system; when you change the system, peoples’ behavior changes.Addressing Dysfunctional Company Culture, The W. Edwards Deming Institute, 2021
If you can't describe what you are doing as a process, you don't know what you're doing.
In God we trust; all others must bring data.
A bad system will beat a good person every time.
Learning is not compulsory... neither is survival.Out of the Crisis, p. 9, 1986
Quality is everyone's responsibility.Institute for Healthcare Improvement, 2016
Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.
A cardinal principle of Total Quality escapes too many managers: you cannot continuously improve interdependent systems and processes until you progressively perfect interdependent, interpersonal relationships.Out of the Crisis, p. 23, 1982
One good test is worth a thousand expert opinions.
That’s all 9 quotes by W. Edwards Deming.