Author  ·  1 quote

Phil Crosby was an American quality management expert and author, born on June 19, 1926, and passed away on June 18, 2001. He is best known for his work in the field of quality assurance and for popularizing the concept of "Quality is Free," which emphasizes that investing in quality improvements can reduce costs and enhance performance. Crosby also founded the Crosby Quality College and authored several influential books on quality management.

d. 2001